Eligibility Verification

Every patient’s eligibility is checked, verified, and optimized so you get paid on time and in full.

Patient Intake and Prior Authorization

Increase revenue by automating your patient intake process, ensuring complete and accurate data.

Coding and Notes Review

Automated CPT code review, completion, and auditing. Better coding, more revenue.

Claims Processing

Clean your claims, reduce denial rates, and cut RCM costs.

Collections and Payment Posting

Collect more revenue without stressing out your team.

Revenue Reporting and Reconciliation

Use data to uncover your core RCM issues, then solve them.

Provider Management

Scale and manage new practices and clinics with ease.

Beyond Automation: Unleashing the Power of Fully Human-Capable AI Agents

As AI Agents run on Thoughtful’s platform, they seamlessly move from task to task, reading, interpret next best steps, and take actions on the RCM team’s behalf, with unprecedented speed and precision.

Automating Patient Billing: A Path to Faster Reimbursement and Reduced Errors

This blog explores how automation in patient billing can be a transformative force for healthcare practices, leading to improved outcomes and higher levels of patient satisfaction.

Optimizing Healthcare Revenue Cycle Management: Key Strategies for Enhancing Reimbursement

Revenue Cycle Management (RCM) is crucial in healthcare, impacting the financial health of organizations and the quality of patient care. As the healthcare industry evolves, so does the need for more efficient, accurate, and compliant reimbursement processes.

Addressing the Challenge of Healthcare Staff Burnout

This blog explores the root causes of burnout among healthcare workers, discusses how automation can alleviate some of these challenges, and provides a hypothetical example of an organization that successfully implemented automation solutions to reduce staff burnout

The Role of Artificial Intelligence in Streamlining Healthcare Reimbursement Processes

This blog explores John's innovative approach to integrating AI into healthcare reimbursement, detailing the technologies he used, his implementation strategy, and the profound benefits his organization realized.

Overcoming Staffing Shortages in Healthcare with Automation

As the healthcare industry continues to face significant staffing shortages, automation presents a practical solution that can alleviate some of the pressures on existing staff while improving efficiency and patient care.

From Paperwork to Patient Care: Reallocating Admin Staff Toward an Enhanced Patient Focus

The adoption of digital tools, such as AI Agents, into the RCM process offers an exciting path forward for healthcare providers to navigate these challenges. Automating tedious tasks can free up these workers.

400% increase in productivity

After adopting the automation modules, Behavioral Healthworks was able to reduce its full-time employees for billing and payment processing tasks. They went from four or five teammates to just one who uses Thoughtful's platform. The modules helped reduce the time to check insurance eligibility monthly and post payments, which took several hours of work every day. The modules improved the organization's efficiency, enabling full-time employees to work on other issues.

Run Time Cut by 70%

These modules unburden the human workers to a large extent and have cut runtimes of each process by 70%. Additionally, Thoughtful identified ways to streamline some of the customer's processes by eliminating documentation and unnecessary reviews for their employees.

Saves 19 Hours Per Week

What used to take 3 days via manual processing is now accomplished in 5 hours by the module. The customer can review the work completed by the modules, while directing their focus towards other pertinent tasks that keep them busy at the start of the month.

Saves 80 Hours Per Month

MB2 now has a module with a scheduled routine that it follows quickly, efficiently, and accurately. This, in turn, facilitates accurate financial reporting needed for their business on-time, every time. Its employees now direct more time towards the company’s core processes and offerings.

95% Reduction in Processing Time

In line with Keplr Vision’s business principles and logic, the module could successfully generate and extract the data from these reports and populate a master file, highlighting any areas of concern. The flagged data could then be reviewed and corrected by the concerned team.

3 AI Essentials: Thriving in Behavioral Healthcare

In a world where technology is transforming virtually every industry, it's easy to overlook the seismic shifts in healthcare. From cumbersome, time-consuming paper charts in the early 1990s to sophisticated Electronic Health Records (EHRs) and practice management today, the digitization of medical data has revolutionized the way we deliver care.

Revenue Reporting and Reconciliation

Revenue Reporting and Reconciliation is one such suite of automation products already proving invaluable to healthcare organizations nationwide. With this in mind, let’s dive into three ways Revenue Reporting and Reconciliation is helping organizations save millions.

Collections and Payment Posting

In a landscape where claim denial handling is a frontline battle for healthcare organizations, Collections and Payment Posting is an indispensable armor, swiftly identifying, updating, and resubmitting claims while reducing associated workloads. Here are the top three reasons Collections and Payment Posting promises to reduce claims denials and supercharge your RCM.

Provider Management

4 Ways Provider Networks Scale and Manage New Practices and Clinics With Ease.

Coding and Note Review

Recently, medical coding has seen a dramatic shift from manual to automated methods, and with good reason. Ultimately, automation helps improve accuracy and save time and money. But what are the tangible benefits of automatic coding versus manual, and how exactly do they play out in a healthcare setting?

Claims Processing

Amid the bustling activity in healthcare administration, one of the most critical tasks is managing Revenue Cycle Management (RCM). From claim submissions to managing denials, the complexities inherent in this process make it a prime candidate for innovation.

Patient Intake and Prior Authorization

Prior authorizations are a crucial driver in maintaining clean claims in the revenue cycle. They are, however, traditionally very labor intensive. According to a survey by the American Medical Association, an eye-watering 93% of physicians reported care delays due to the PA process. Automation, specifically robotic process automation (RPA), is the answer to helping providers ensure patients are authorized for care, driving down costs and improving patient and employee experience.

What Will an AI Workplace Look Like? with Alex Zekoff

Thoughtful gives human workers the freedom to pursue the creative, strategic work that builds companies, as well as their careers.

Thoughtful: Bespoke bots that work for less investment

Thoughtful provides a bot marketplace that orchestrates and executes production bots that perform frequently occurring business processes as a service, backed by an automation development environment for experienced developers to build and customize their own high-performance and low-maintenance RPA bots for clients.

Using Smart Bots to Augument Humans

Dan Parsons, co-founder of Thoughtful explains where to find the best opportunities to use smart bots, why bots are an ideal match for such tasks, how to leverage automation to improve your business and why you should launch smart bots now.

Use Case Podcast – Storytelling about Thoughtful Automation with Alex Zekoff

We talk to Alex from Thoughtful about the use case or business case for why his customers choose Thoughtful.

Preparing For The Future Of Work: The Top Five Trends To Watch

Dan Parsons, co-founder and COO/CPO of Thoughtful, shares insights on the future of work and the workplace.

Thoughtful Wins the 2022 Digital Innovator Award from Intellyx

Intellyx, the first and only analyst firm dedicated to digital transformation, today announced that Thoughtful has now won the 2022 Digital Innovator Award.

Thoughtful Automation Shortens Its Name

Thoughtful Automation today announced that it has shortened its name to Thoughtful. This signals that Thoughtful’s long-term vision is broader than automation, and it is committed to improving work environments by providing a solution that strengthens businesses, prevents employee burnout and makes creativity part of daily work.

Solving Reimbursement Challenges + Scaling RCM Without Hiring

Explore the potential of AI in overcoming reimbursement challenges in our latest Becker's Webinar. Learn how AI can streamline revenue cycle management (RCM), enhance efficiency, and reduce the need for additional staff. Thoughtful's, Dan Parsons, will discuss real-world applications, current challenges, and the future of AI in healthcare finance.

Staffing and Reimbursement with RCM Automation

Discover how Thoughtful's innovative approach to automation leads to significant enhancements in operational efficiency, including a notable reduction in claim denials, a decrease in Days Sales Outstanding (DSO), and an improvement in team productivity and patient care. Through real-world case studies, we illustrate the tangible benefits our customers have experienced, highlighting the potential for AI to revolutionize healthcare administration.