All accounts include free migration assistance from your old provider. If you'd like to have our support team move your account, please get in touch with us via support ticket (https://my.hawkhost.com/submitticket.php) and use the 'Support' department or send an email to [email protected]. In your ticket or email, please provide your old host's control panel login credentials and any other details we may need to know to complete the migration.

Alternatively, if you have a complete backup (cPanel backup, for example), you can upload it to your account with us, and our technicians can restore from the provided archive.

We post all scheduled maintenance on our server status page at https://hawkhoststatus.com. All emergency maintenance is also posted on our status pages. We highly recommend you bookmark this page and consult it anytime your site appears down or seems to be having issues.

Email accounts can be created using the 'Email Accounts' interface in cPanel. Our KB article How do I create or configure email addresses? will provide a step-by-step guide on creating your first email account.

Still have questions? contact us by clicking here!